For the purposes of the General Data Protection Regulation (GDPR) we confirm that the proprietor and operator of the website at www.pacificears.com, www.hearingprotection.com.au and www.acscustomau.com.au (the “Website”) is Pacific Ears Australia Pty Ltd, PO Box 3081, Burleigh Heads, 4220, QLD (“we”, “us,” “our” or “Pacific Ears Australian ltd “) which is a company incorporated in Australia under GST no 42 636 685 982/002. Pacific Ears Australia Pty Ltd can be contacted via the contact section on the Website.
Processing of Personal Data
Personal data about you will be collected when you contact Pacific Ears Australia Pty Ltd via the Website or otherwise. When posting queries or requesting information, you will be required to give us certain types of personal information which may include your name, address, telephone number, e-mail address and contact preferences.
We collect your personal data for the purposes of answering your questions, processing your requests for information, processing your orders and putting you in touch with our distributors. We will not collect additional information about you from other sources, such as public records or bodies, or private organisations.
Specifically, we may use your personal data to communicate with you, provide information to you and provide contact details of Third Party Providers to you pursuant to your requests. Contact with Third Party Providers will be at your discretion. Pacific Ears Australia Pty Ltd may also use your contact information to follow up on your information requests. You hereby consent to this use of your personal data.
We may also use your personal data to better understand who uses our Website and the pages they access so as to be able to improve the Website. From time to time, we may also use your personal data to contact you for market research or survey purposes, but we will always give you the opportunity to opt-out of such market research and surveys.
You agree that if the management of the Website or Pacific Ears Australia Pty Ltd transfers to a third party we may also transfer your personal data or other personal data you have provided to us and any other information about you to such third party, provided such third party agrees to observe this policy.
Security of Personal Data
Transmission of data and information via the Website or by e-mail is not a secure or encrypted transmission method for sending your personal data unless otherwise indicated on the Website or otherwise arranged between us. Accordingly, your attention is drawn to the fact that any information and personal data carried over the Internet is not secure. Information and personal data may be intercepted, lost, redirected, corrupted, changed and accessed by other people.
We set security standards to prevent any unauthorized access to your personal data once we have received it and wherever possible we will use adequate software and working procedures to ensure the security of your personal data. To prevent unauthorized access, maintain accuracy, and ensure proper use of personal data, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online.
Third Party Websites
Parts of our Website contain links to third-party websites not owned by Pacific Ears Australia Pty Ltd including those belonging to Third Party Providers (“Third Party Websites”) for your convenience and information. If you use these links, you will leave the Website. When you access a Third Party Website, please understand that we do not control the content of that Third Party Website and are not responsible for the privacy practices of that Third Party Website.
Automatic Collection of Data
All networks connected to the Internet communicate in “IP” (Internet Protocol), which is a technical standard that allows data to be transmitted between two devices. “TCP/IP” (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood. An IP address is a string of code which identifies your personal computer and tells the Internet that you are connected.
The Website does not automatically store or capture personal data except for logging your IP address. This information is not retained after you have logged off. We do not link information automatically logged in this way by any means with personal data about specific individuals.
Subject Access Rights
Under the GDPR you have the right to access your personal data which we hold, as well as the right to have incorrect data rectified, or data erased, restricted or transferred, as well as rights relating to automated decision making (including profiling).
Under certain circumstances, you have the right to object to the processing of your personal data.
To make a request relating to any of the above please contact us by addressing the “Data Protection Officer” at the following postal or e-mail address:
Data Protection Officer
PO Box 3081
Burleigh Heads, 4220
You can also make a request by telephone on 1300 90 50 10.
Requests will be completed within one calendar month of receipt unless they are deemed complex or numerous, in which case completion may take an additional two months.
You will not normally be charged for such requests, however, we reserve the right to charge you under exemptions set out in the GDPR.
We reserve the right to refuse to provide you with a copy of your personal data based on the exemptions set out in the GDPR, but if we do refuse we will give full reasons for our refusal and allow you to challenge our decision.
When you e-mail us please remember that the content of your e-mail is not secure and could be intercepted. Accordingly, please keep the amount of confidential or personal information to a minimum and we will do likewise when we reply.